What are your Customer Service hours and how do I get in touch?

Customer Service hours of operation are Monday through Friday, from 10am-6pm EST. We’re available here , at support@premiumfanstore.com. Our team will be more than happy to help you out!


What payment methods do you accept?

We accept most major credit cards, as well as Paypal (just make sure to fill out your billing and shipping addresses first). Please note, we can only accept one form of payment for each order.

Can I use separate billing and shipping addresses?

Yes! When you reach the checkout page under "Shipping Information" click the button marked "Ship to Different Address", enter the separate address information in the field boxes.

My Paypal address is not up to date, did my shipping address change?

Paypal does not automatically update the shipping address; whatever address you inputted during checkout on our site will be used.

Why am I being charged Customs and Duties Fees?

International orders may be subject to Customs duties/fees -- unfortunately this is a necessary evil of International trade. We recommend checking with your local laws regarding any taxes or fees you may have to pay once your order arrives. Your local postal service may also require a fee for completion of delivery and we sadly cannot control that (these fees are not included in your shipping charges). We also are not able to mark orders as gifts. We do not issue any refunds for Customs fees, shipping, or the cost of your order should you refuse to pay the Customs fees.

Why was I charged more than I saw at checkout?

As a US based company all of the prices on our site and email confirmations are displayed in US dollars. For International orders your currency will be converted automatically upon checkout. For questions about the specific day's exchange rate we recommend contacting your bank directly.

When will my credit card be charged?

Since your order goes into production the moment it is placed, we do charge your card the moment you confirm it at checkout. You will receive a confirmation email when your order is submitted.

Why isn’t my order going through?

Make sure your billing address matches your billing statement exactly! If you have tried checking out more than two times, your credit card company may block you from checking out on our site and you will need to contact them.



Why was I asked to show my ID or share my social media profile to place my purchase?

For your protection we may ask for a copy of your ID or a link to your social media profile to verify the authenticity of your order. Once you have verified your order, you will not be asked again.


What kind of shirts do you print on?

We print on all kinds of shirts! You can learn more about certain items by going to their product page and clicking on the "Learn More" link. You can also check out our size charts at www.premiumfanstore.com/sizechart.

What is your printing technique?

All Premiumfanstore apparel is printed using a super high tech digital print technique called Direct to Garment printing. We have the best machines in the business (Kornit) and ensure an extremely high quality print. Every garment that leaves our printer is QC’d before being shipped to customers. We also color match and hand prepare each design before it goes to print.

Do you offer male and female sizing?

Most of our products we carry in both male and female sizing: for our classic t-shirt we offer male sizes S-5XL and female S-3XL. You can check out our size charts here.


Why isn’t this design available as a print/case/hoodie/kids/etc?

This may be because either the file provided by the artist is not compatible with the style or it was their individual choice not to make it available. If there’s a design you’d like and it has limited product options just send us an email at support@premiumfanstore.com and we'll do our best to assist.

What size laptop case should I order?

Our laptop cases are designed to be pretty true to size, but due to the thickness of the materials, the inner dimensions are slightly smaller. If you have an irregularly sized laptop, we recommend sizing up!

How do I request a custom design?

Send us an email at support@premiumfanstore.com and we'll do our best to assist.

Can you print on items that are not currently available for purchase on the site?

Send us an email at support@premiumfanstore.com and we'll do our best to assist.

Can you change the color of the design?

Since our designs are all personally created by artists, the original print cannot be changed or adjusted in any way.


Is there anything special I should do?

Turn garment inside out. Use cold water only. Use laundry detergent without bleach. Dry in dryer under normal settings. Expect about 5-7% (about a half a shirt size) shrinkage after normal wash for our cotton shirts. Wash cold, dry low. Wash colors separately from whites, especially on the first wash. Over time, you may experience slight fading on the graphic as your shirt naturally weathers with numerous washings.